Privacy Policy

1. Introduction

FirePro Solutions Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our consultancy, design, inspection, or technical services.

By using our website fireprosolutions.co.uk, you agree to the practices described in this policy.

2. Who We Are

FirePro Solutions Limited
Registered in England and Wales (Company No. 06456867).
Registered Office: Coachmans Cottage Delph Lane, Houghton Green, Warrington, England, WA2 0RE

Email: info@fireprosolutions.co.uk
Telephone: 07989 323755

We are the data controller for the purposes of UK GDPR.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide Directly

Name, job title, and contact details
Company name and address
Email address and telephone number
Project information and technical documentation
Enquiry details submitted through forms or email
Billing and invoicing details

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies data (see our Cookie Policy)

3.3 Technical & Project Information (Where Provided)

For consultancy and design services, we may handle:

Building data, plans, and drawings
Fire sprinkler system documents
Site information and coordinates
Survey notes and inspection reports

This may include both personal and business data, depending on the project.

4. How We Use Your Data

We use your data for the following purposes:

4.1 Service Delivery

Responding to enquiries
Providing consultancy, design, inspection, and technical services
Preparing quotations, reports, hydraulic calculations, and drawings
Managing ongoing projects

4.2 Business Operations

Invoicing and administration
Internal record keeping
Compliance with legal obligations
Insurance and audit requirements
Improving our services and website

4.3 Marketing

Sending updates, newsletters, or service information (only where consent is given)
You may opt out at any time.

5. Legal Basis for Processing

We process your data under the following legal grounds:

Contractual necessity – to provide services or respond to enquiries
Legitimate interests – normal business operations
Legal obligation – accounting, taxation, regulatory compliance
Consent – for optional marketing communications

6. How We Store & Protect Your Data

Your data is stored securely using appropriate technical and organisational measures including:

Encrypted devices and secure servers
Password-protected systems
Limited-access storage
Regular data backups
Staff confidentiality practices

We retain personal data only for as long as necessary to fulfil the purposes above or to comply with legal/insurance retention requirements.

7. Sharing Your Data

We do not sell or share your data with third parties for marketing purposes.

We may share data with:

Professional partners involved in project delivery (e.g., subcontractors, specialist consultants)
Insurers, auditors, or legal advisers
IT service providers who host or support our systems
Regulatory bodies or authorities where legally required

All third parties receiving personal data must comply with UK GDPR.

8. International Data Transfers

We do not routinely transfer personal data outside the UK.

If such transfers occur (e.g., cloud service providers), we ensure appropriate safeguards are in place, such as:

Adequacy decisions
Standard Contractual Clauses (SCCs)
Equivalent UK-approved mechanisms

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right to access – request copies of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data (in certain circumstances)
Right to restrict processing
Right to object to certain processing
Right to data portability
Right to withdraw consent at any time

To exercise any rights, contact us at: info@fireprosolutions.co.uk

10. Cookies

Our website uses cookies to improve functionality and user experience.
Full details are provided in our Cookie Policy.

11. External Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices, content, or security.

12. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a new “Last Updated” date.

16. Contact Information

FirePro Solutions Limited
Email: info@fireprosolutions.co.uk
Telephone: 07989 323755
Address: Coachmans Cottage, Delph Lane, Haughton Green, Warrington WA2 2RE